refund policy.

This policy describes when refunds are available for purchases on Medallion Maze ("MM").

digital purchases (capsules, world access, premium features)

• Free trial: where applicable, cancel anytime during the trial for no charge.
• Subscriptions (e.g. premium): you can cancel anytime through your account. The subscription remains active until the end of the current billing period. We do not refund partial periods.
• One-time digital purchases: refundable within 14 days of purchase if the content has not been substantially accessed or used.

physical purchases (numbered cards, merchandise)

before shipment

• You can cancel for a full refund any time before your order ships.

after shipment

• Defective or damaged items: replacement or full refund within 30 days of delivery. Email contact@medallionmaze.com with photos.
• Wrong item shipped: full refund or correct item, our choice. Within 30 days of delivery.
• Change of mind: not refundable. Numbered cards are limited-edition collectibles tied to your specific account; once shipped and claimed, they cannot be returned.

numbered cards specifically

• Once an NFC card has been tapped/claimed against your account, the digital record is permanently bound. We cannot un-bind a claimed card.
• Refunds before claim are full refunds.
• Refunds after claim are limited to the cases above (defective, wrong item, etc.).

creator drops (MM × Creator collections)

• Same physical-purchase policy applies.
• If a creator drop is canceled before fulfillment by us or the creator, all buyers receive automatic full refunds within 14 days.

chargebacks

Please email us first before filing a chargeback. We resolve most issues within 72 hours. Unjustified chargebacks may result in account suspension and we'll defend the chargeback with Stripe.

how to request a refund

Email contact@medallionmaze.com with:

• Your order number or email used to purchase
• Reason for the refund request
• Photos if the item is damaged or defective

We respond within 72 hours and process approved refunds to the original payment method within 5-10 business days (depending on your bank).

EU/UK consumer rights

If you're in the EU/UK, you have a statutory 14-day cooling-off period for most online purchases. This right does not apply to certain items including:

• Personalized goods (numbered cards bound to your account)
• Digital content delivered immediately with your consent
• Sealed items unsealed after delivery (where applicable)

Where the cooling-off period applies, you can cancel for a full refund within 14 days of receiving the goods.

contact

Refund questions: contact@medallionmaze.com